Shipping
SHIPPING POLICY
Processing Time Orders are carefully processed within 1-3 business days. Due to the premium nature of our products, each item undergoes quality verification before shipment.
Delivery Timeframes
- Standard Shipping: 7-15 business days
- Express Shipping: 5-10 business days (where available)
- Luxury/Oversized Items: 10-21 business days
Delivery times may vary based on product availability, destination, and customs processing for international orders.
Shipping Costs
- Free standard shipping on orders over €75
- Shipping costs calculated at checkout based on destination and item weight
- Express shipping available for additional fee
International Shipping We ship worldwide. International orders may be subject to customs duties and taxes, which are the customer's responsibility.
Order Tracking Tracking information will be provided via email once your order ships. Please allow 24-48 hours for tracking to become active.
Shipping Restrictions Some products may have shipping restrictions to certain locations. Any restrictions will be noted at checkout.
Delivery Issues If your order doesn't arrive within the expected timeframe, please contact us at info@oceanwavemarketing.com. We'll work with our shipping partners to resolve any issues promptly.
Note: Ocean Wave partners with premium suppliers to ensure product quality. Items ship directly from our trusted network of suppliers.